Frequently Asked Questions

WHERE CAN MY PACKAGE BE DELIVERED TO?    Currently Acai Bowls Direct can only ship to US addresses in all states except Alaska and Hawaii. Unfortunately we cannot ship to PO Boxes as the shipment contains dry ice to keep the acai Frozen during the shipment process.

IS THERE A DELIVERY FEE?    NO!! We offer FREE shipping on all orders!

WHEN CAN I EXPECT MY  SHIPMENT?      All orders are shipped out on Monday's and Tuesday's. Any orders received after 12 PM Tuesday, Pacific Standard Time (PST), will not ship until Monday of the following week. This is to ensure to ensure arrival prior to the weekend, due to the fact that they are shipped in special insulated boxes with dry ice to keep them as cold as possible during transit.

DO I NEED TO SIGN FOR MY SHIPMENT?    All shipments are made by FedEx and no signature is required. If you are not home the shipment will be left at your front door/porch.

HOW DO I PAY?    We accept all credit and debit cards; payments will be charged to your card 24 hours before shipping out.

HOW DO I CANCEL?    There is no contract so you may cancel your subscription at any time. All cancellations must be made by Friday before 5PM PST as shipments go out that following Monday.

CAN I SEND TO SOMEONE ELSE AS A GIFT?    Yes! You'll have an option while checking out to send to a different address than the billing address. It must be a US address within the 50 states and not a PO box as we do not ship to PO Boxes due to the package containing dry ice.

IS THERE A LIMIT OF ONE-TIME ORDERS THAT CAN BE PLACED?    No, there is no limit! If it suits your needs better to place one time orders, order away!!

CAN I RETURN MY BOX FOR A REFUND?    If you no longer wish to receive your shipments, you must cancel by Friday before 5PM PST as shipments go out that following Monday. Unfortunately you will not be able to return or refuse a shipment for a refund because your package has been prepared especially for you and has been packed on enough dry ice to make it to the destination. By the time the package got back to us the product would no longer be good as the dry ice would be gone.